COVID-19 Preventions & Precautions
All departments are operating.
Our parts and service department has a clearly marked station in front of the store for drop off / pickup and key / vehicle sanitation. The sales team is available. Please wear your mask, use the provided hand sanitizer and maintain social distances.
Dear Valued Guest(s):
As you are aware, the current novel coronavirus (COVID-19) situation has impacted many of our neighbours around the world. It is something Steve Marshall Ford Lincoln is taking seriously, as our store is committed to protecting the safety and health of our guests and team members.
By following guidelines set forth by health and community officials, our dealership has taken several steps to ensure the health and safety of our guests.
Open Store and Prevention Measures
Steve Marshall Ford Lincoln has always emphasized the daily cleanliness and full maintenance of our facilities. However, we have now taken extra precautions to clean and sanitize each department with disinfectant on a very frequent basis. As always, there are hand sanitizer stations available throughout each dealership. We have set up a station for our service team to be able to sanitize keys and vehicles before and after entry. Each step taken is to prevent the spread of any virus, germ, bacteria or illness.
Staff Risk Prevention
We are also focused on ensuring that our team members remain healthy and have instructed all employees to take precautionary health measures, including frequent hand washing, wearing masks, social distancing, staying home when sick, self-quarantine precautions and pausing all non-essential work travel. We have mandatory health checks performed as our team arrives to start their shift.
We are proud to offer ways to help guests limit risk while supporting your needs for purchasing or servicing vehicles quickly and easily. Steve Marshall Ford Lincoln offers online tools to help with any part of the buying or servicing process without leaving your home. Including:
- Well photographed and detailed inventory listings
- Text and chat live with our team
- Financing online approvals
- Calculate Your Payment on almost all vehicle listings from home
- Speak with our team on the phone
- Disinfected vehicles for test drives that start at home
Maintenance, Recalls and Repairs
We are booking appointment for any repairs, maintenance and recalls. Please call (250) 758-7388 to schedule your appointment time. The Service Department has a clearly marked station in front of the store for drop off / pickup and key / vehicle sanitation. We are offering shuttle rides and do offer some pickup and delivery.
Again, Steve Marshall Ford Lincoln genuinely values and cares about our guests and teammates. We are committed to helping you with your automotive needs and will be there every step of the way.
Thank you for your patience in this unique and ever changing situation.
The Leadership Team at Steve Marshall Ford Lincoln.